our terms and conditions

Welcome to Zenbar Spa!

These Terms and Conditions govern your use of our website and your booking and receipt of massage treatments at Zenbar Spa ("we," "our," or "us"). By accessing our website or booking a massage treatment, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or book a treatment.

Zenbar Spa offers various massage treatments, and by booking a massage, you acknowledge that you have read and understood the description and purpose of the treatment you are booking.

Appointments for massage treatments can be made through our website or by contacting our reception. Payment is due at the time of booking, and you authorize us to charge the applicable amount to the provided payment method.

We understand that circumstances may change, and you may need to cancel or reschedule your appointment. Please review our "Cancellation and Rescheduling" policy available on our website for information on how to do this and any associated fees.

Before booking a massage treatment, please inform us of any health conditions, injuries, allergies, or concerns that may affect your ability to receive a massage. Our therapists may require additional information to ensure your safety and the effectiveness of the treatment.

We value your privacy and handle your personal information in accordance with our Privacy Policy, which is available on our website.

Our therapists are trained professionals, and we expect our clients to treat them with respect and courtesy. Any inappropriate behavior will not be tolerated, and we reserve the right to refuse service in such cases.

If you purchase or receive a gift certificate or voucher, please review the terms and conditions associated with it, as they may have specific limitations and expiry dates.

While we take every precaution to provide a safe and comfortable environment, Zenbar Spa shall not be liable for any injuries, damages, or losses that may occur during or after a massage treatment.

These Terms and Conditions shall be governed by and construed in accordance with the laws of South Africa, without regard to its conflict of laws principles.

We reserve the right to modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on our website.